Unistellar's Knowledge Base

When will I receive my order?

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If you preorder on our website now, you will receive your eVscope in August 2020. In general, please refer to your order confirmation as this date is constantly subject to change on our website. For all orders scheduled to be delivered in June, we estimate a 6-week delay at this point, we are sincerely sorry. If your order is planned for July, there might be less delay but it's too early to predict anything for the moment. We are trying to keep the gap minimal and will have more vision in May. Thank you for your understanding.

If you are a crowdfunding backer based in Europe, the USA or Canada:

a) Your delivery is scheduled in March and you have already paid your fees:

The shipping takes time because of the current COVID-19 situation but will be handled before April 3d for the most part. Unfortunately, warehouses and shipping companies are understaffed due to the lockdown and there is nothing we can do at Unistellar to speed up the process. Tracking numbers are sent directly to the addressees by the logistician and you will receive the notification before us. 

b) For all orders scheduled to be delivered starting from April 6 and further, we estimate a 6-week delay at this point, we are sincerely sorry. Thank you for your understanding.

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